"As first time owners, we did not know what having a dog meant. Watching episodes of the dog whisperer made training the dog easy enough but they were not as simple after we got cupcake. We could never touch her ears, she growls when feeding and she would snap at us (we later realize that these were signs of fear aggression).
When Jeryl and Nicole arrived at our doorstep, we were surprised to see a young couple. Nevertheless, they immediately showed their professionalism and love for dogs. They spent time talking to us and observing the dog. While Jeryl did the main training, Nicole had her handy notebook to record their observations. They were impossibly patient, repeatedly giving the commands till the puppy learnt and obeyed.
What we really love is the customised experience. With the training at our home, they were able to give good advice on what we should or should not do (for first time owners, we really made a few faux pas). After telling them what problems we faced, they were able to give us specific instructions with demonstrations on what we can train our puppy on. Over the three sessions we really could see rather dramatic progress.
We learnt that besides love, dogs need routine and someone to look up to. When they come to us as puppies, we become their parents. Discipline is something we need to enforce. As in parenting, there are different approaches to caring for your dog but we have become convinced that Jeryl and Nicole's firm approach is the best way to make your puppy happy and well behaved. Looking at our cupcake three months after the training, we see a happy puppy who has overcome her aggression issues most of the time. She still play bites and runs into the kitchen often but we have come a long way and with time she will be a happy well behaved dog. Thanks Jeryl and Nicole for your valuable training." - Kenneth and Charlene.